Culture Indoor

Is the Culture Indoor brand approved to sell phytosanitary products?

Yes, Culture Indoor is a company approved by the Ministry of Agriculture for the sale of plant protection products to non-professional users.

Approval number: IF01878

A certified advisor for the sale of "phyto" products answers your questions on 01 64 21 86 46 / 01 64 21 20 00
Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 6.30 p.m.

Or go to the SHOW ROOM CULTURE INDOOR in Courtry, rue Charles Van Wyngène 77181 Courtry
Monday to Friday from 2 p.m. to 6.30 p.m.

Or contact us by e-mail:
contact@cultureindoor.com

What is a plant protection product (PPP)?

This term refers specifically to the plant uses of pesticides (agricultural and non-agricultural, such as in gardens or municipal green spaces).
There are mainly three categories: herbicides (against weeds), fungicides (to control fungi) and insecticides (to control insects).
Other products have an action on rodents (rodenticides), snails and slugs (molluscicides).
According to the definition given by the article L.253-1 of the rural code, they also include products containing GMOs whose function is to destroy unwanted species.

What is an MA?

The Marketing Authorization (MA) is the agreement given to a holder of the exploitation rights of a commercial phytopharmaceutical speciality manufactured industrially so that he can market it.

Any plant protection product must be distributed under an MA number, which must appear on the product label.

All the MAs granted in France are listed on the site http://e-phy.agriculture.gouv.fr/

What is an SDS?

The Safety Data Sheet is a form containing data on the properties of a chemical substance.

These sheets are an important element of health and safety for the users of the products and for those who treat their remains, residues, or waste soiled by these toxic and/or dangerous products but also for the caregivers, informing the emergency personnel (including poison control centers) about the risks related to these products and the means to reduce them.

These cards are widely used to catalog information on chemicals. They should be available wherever a substance is used.
In Europe, they must be distributed by the manufacturer or distributor of the product to the customer and in the customer's language.

What are the risks associated with the use of PPPs on humans?

Plant protection products have been known to scientists since the 1960s for their harmful effects on human health.
Their exposure increases the risk of neurodegenerative diseases, hemopathies and reproductive disorders and several types of cancers (gliomas, sarcomas, prostate cancers, etc.).

These risks are stated by risk phrases on the labels of the products concerned:

H301 Toxic by inhalation
H302 Harmful if swallowed
EUH029 Contact with water liberates toxic gases
H314 Causes severe skin burns and eye damage.
H315 Causes skin irritation.
H351 May cause cancer
H350 May cause cancer
H340 May cause genetic defects
H360 May impair fertility or the unborn child.
H361 Suspected of damaging fertility or the fetus.
H362 May be harmful to breast-fed babies.

What are the risks associated with the use of PPPs on the environment?

The risks to the environment are diverse, they are stated by risk phrases which must be affixed to the labels of the products concerned:

H400 Very toxic to aquatic organisms
H411 Toxic to aquatic life with long lasting effects.
H412 Harmful to aquatic organisms with long lasting effects.
EUH401 Follow the instructions for use to avoid risks to human health and the environment.
EUH059 Dangerous for the ozone layer

To reduce the risks, it is advisable to limit the application of these products (other so-called "organic" solutions may exist, see section "Alternative Control") and to protect oneself appropriately (see section "PPE: Protective Equipment Individual ").

Are there more or less harmful PPPs?

PPPs are classified by level of danger, pictograms present on the labels of the products give you the indication of the type of danger linked to its use (see "Good Phyto Practices" sheet).

The mention EAJ (Authorized Use in Garden) guarantees a less dangerous level.
The mention UAB (Usable in Organic Agriculture) guarantees that the active substance used in the product does not present an unacceptable risk for human or animal health, nor for the environment when the product is used under the normal conditions related to its marketing authorization (MA).

What types of PPP can I use for my garden?

According to the decree of October 6, 2004 on the conditions of authorization and use of the term "authorized use in gardens" for plant protection products amended by the decree of July 26, 2005, the specialties benefiting from the term "Authorized Use in Gardens (EAJ)" are the only products that can be sold to non-professionals (amateur gardeners) and used by them because they present guarantees of lesser danger.

What are Maximum Residue Limits (MRLs) and Pre-Harvest Intervals (PHIs)?

The MRLs are the maximum regulatory concentrations of active substances that must not be exceeded in foodstuffs and are defined during the toxicological studies carried out to obtain the MA.

Respecting the prescriptions for the use of a product defined by the MA, particularly with regard to the Pre-Harvest Interval (PHI), allows not to exceed the MRL of this product.

The DAR is the time necessary for the degradation of the phytosanitary product after treatment that must be respected before harvesting. If no ARfD is indicated on the label, the ARfD is 3 days.

Follow the instructions on the label!

Quelles sont les bonnes pratiques phytosanitaires ?

Afin de répondre au mieux à cette question, nous vous avons préparé un guide complet disponible à la lecture en cliquant ici.

Quelles sont les différentes méthodes de lutte alternatives aux produits phytopharmaceutiques ?

Afin de répondre au mieux à cette question, nous vous avons préparé un guide complet disponible à la lecture en cliquant ici.

How to create a customer account?

By clicking on the "My account" icon at the top right of the home page and then on "Create an account".
Fill in all the information necessary to create your account.
You will then receive an e-mail confirming your account registration.

If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by telephone from Monday to Friday from 10 am to 12 pm and from 2.30 pm to 4 pm at 01.64.21.20.00 (free call from a fixed).

I forgot my password or my login

To reset your password, go to the account login page.

Click on the link "Forgot your password?"
Enter the e-mail address of your account, which you communicated to us when it was created and validate.
A reset email will be sent to this email address.

How do I change my personal information?

You can change your personal information by logging into your account

Click on "View my customer account" at the top right of our site to access your account, or log in if you have not already done so.
In your account, you will find on the left a list of different headings concerning your personal information:

Personal information: Allows you to modify your contact information (name, first name, email address, password)
Address: Allows you to modify your postal and telephone addresses.
Click on "Save" to validate your modifications.

If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10am to 12pm and from 2:30pm to 4pm at 01.64.21.20.00 (free call from a landline).

I can't find my loyalty discount

If you benefit from a loyalty discount, a green banner with the indication of the percentage of your discount appears.
You must be logged in to your account to access this information.

Can I place an order without a customer account?

You have the possibility to place your order in "guest mode". To do so

Validate your cart
Choose "Order as a guest"
Fill in your personal information (name, first name, email address) then click on "Continue"
Fill in your delivery and billing address if different, then click on "Continue"
Choose your delivery method and proceed to payment.

We advise you to create your customer account, in fact it allows you to save time, to follow your orders and to find the history of your purchases.

By creating your customer account and joining our community, you can benefit from a loyalty discount of up to -20%!

To create your customer account, click here and follow the instructions for your registration.

How do I track my order?

As soon as your order is validated, you will receive an order confirmation and you will be able to track your order from your customer area under the heading " Order tracking ".
A shipping email will be sent to you once the package(s) have left our warehouses.

How do I track my order if I haven't created an account?

You cannot track your orders in the " My Account " section or access all the personalized services if you have not created an account.

You can track your order by going to the bottom of our site, in the section: Need help > Order tracking.
Or directly by clicking here.

Please provide your order reference and your email address.

Is it possible to modify or cancel an order?

It is not possible to cancel or modify your order because as soon as the payment is validated, your order is sent to our warehouse in preparation to be shipped as soon as possible

However, if you still wish to cancel your order, contact us as soon as possible via the contact form available by clicking here.
Choose the subject " Order cancellation " so that we can stop the order if it has not yet been shipped.
If the order has already been shipped, you have the possibility to refuse the package so that it is returned to us automatically

I did not receive an order confirmation email, what should I do?

You have just placed an order and you have not received the email confirming your order, or you do not see your order yet:

Choose the subject " Technical problem " and tell us the day and approximate time of your order and its amount. Also join the proof of payment.

Is ordering by phone possible?

For reasons of data security, ordering by phone is not available.

I need advice on how to use my product

Un conseiller technique est à votre disposition par mail via le formulaire de contact en cliquant ici.

Choisissez l’objet « Informations produit(s) » ou par téléphone au heures d’ouverture du standard du lundi au vendredi de 10h à 12h et de 14h30 à 16h00

Where can I find my invoices?

Votre facture est disponible

sur le mail de confirmation de commande
sur votre compte Client dans la rubriques Mes commandes

Si malgré ces informations, vous rencontrez encore des difficultés, nous vous invitons à nous contacter via le formulaire de contact ou par téléphone du Lundi au Vendredi de 10h à 12h et de 14h30 à 16h00 au 01.64.21.20.00 (appel gratuit depuis un poste fixe).

What payment methods are available?

Vous avez la possibilité de régler votre commande par Carte Bancaire sécurisée, Paypal ou par virement bancaire.

Le paiement en CB en 3x sans frais sécurisée est proposé pour les commandes de 80€ à 1500€.

I paid in installments, when will I be charged?

Les paiements sont débités de la manière suivante :

50% au moment de la passation de la commande
25% 30 jours après
25% 60 jours après

When is my order validated?

Pour les commandes réglées en Carte Bancaire et Paypal, le débit se fait dès la validation de votre commande et votre commande et automatiquement validée et mise en préparation.

Pour les commandes réglées par virement bancaire, la commande est validée et mise en préparation dès réception du virement bancaire.

Pour les commandes réglées en CB 3x sans frais, la commande est validée et mise en préparation dès contrôle du 1er paiement et des éventuels documents pouvant vous être demandés.

How do I track the delivery of my package(s)?

Once your order has been delivered to the carrier, you will receive a shipping email confirming the name of the carrier and the tracking number(s) of the package(s) with the tracking link(s) to follow the delivery.

Your order will then go from " In preparation " to " Shipped ".

How long does it take to prepare and deliver my order?

Nous traitons et préparons les colis du Lundi au Vendredi.

La préparation de votre commande s'effectue sous 1 à 3 jours ouvrés selon le mode de livraison choisi.

Les délais d'acheminement sont ceux pratiqués par nos partenaires :

Pour la France Métropolitaine, la Corse et Monaco : livraison 24hr par Chronopost pour les commandes dont le poids total est inférieur à 50kg, livraison 2 à 3 jours ouvrés par transporteur pour les commandes supérieures à 50kg.
Pour l’international : livraison 5 à 7 jours ouvrables par Chonopost/DPD.
Pour l’Outre-Mer : livraison 4 à 8 jours ouvrables par Colissimo.

La livraison de colis lourds et volumineux pourra faire l’objet d’envoi par transporteur sous 2 à 3 jours ouvrés.

Attention, pendant les périodes de forte activité de type Soldes et Promotions… nos délais de préparation peuvent aller jusqu'5 jours ouvrés.

Certains produits sont livrés directement directement par le fabricant avec des délais de livraison spécifiques qui sont indiqués sur la fiche du produit.

How to track my order if I have not created an account

You cannot track your orders in the " My Account " section or access all the personalized services if you have not created an account.

You can track your order by going to the bottom of our site, in the section: Need help > Order tracking.
Or directly by clicking here.

Please provide your order reference and your email address.

How do I change my delivery address?

Pour vos futures commandes :
Vous pouvez modifier votre adresse directement dans votre espace client en cliquant dans « Adresses ».

Pour une commande en cours :
Il n’est en principe pas possible de modifier l’adresse de livraison.
Contactez-nous au plus vite via le formulaire de contact disponible en cliquant ici.

Choisissez l’objet « Information livraison » afin que nous puissions faire la modification si cela est encore possible en fonction du stade d’avancement de la préparation de votre commande.

Dans le cas où aucune modification n’est possible et/ou la commande déjà expédiée, vous avez alors la possibilité soit d’indiquer une nouvelle adresse directement au transporteur si cette option existe chez ce dernier, soit de refuser la livraison afin que le colis nous soit retourné automatiquement.

Why is a delivery method not available?

Some delivery methods are not available depending on the weight of the order, its volume, the nature of the product and the country of delivery.

The delivery in relay point is not available from 20kg.
Bulky products and orders exceeding the maximum size required by Chronopost and Colissimo cannot be sent by the latter and are then transported on pallets by courier.
Direct delivery from the supplier for a selection of products
We have selected the best partners according to your delivery location:
> For Metropolitan France, Corsica and Monaco, deliveries are ensured by Chronopost
> For international deliveries, deliveries are ensured by Chronopost/DPD
> For Overseas, deliveries are ensured by Colissimo

For all destinations, we have solutions of transport in messenger for the heavy and/or bulky orders sent on pallets.

If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10:00 to 12:00 and from 14:30 to 16:00 at 01.64.21.20.00 (free call from a landline).

How to take advantage of the loyalty discount?

To take advantage of the loyalty program, you must create your customer account.

Then, with each order, you benefit directly from an immediate discount when you reach the order amount associated with the discount percentage.

5% discount from 149€ onwards
7.5% discount from 349
10% discount from 750€ onwards
15% discount from 1500€ onwards
20% discount from 3000€ onwards

This discount is then transformed into a loyalty discount valid on all your future purchases, regardless of the amount of the order.

All your different purchases are cumulated and allow you to reach the higher level.

Some products are not eligible for the immediate discount and loyalty, the information is indicated on the product sheet:

How do I use my promo codes and coupons?

The promotional codes and coupons available are to be filled in directly in your basket, before connecting and/or choosing the delivery address.

Is it possible to benefit from my loyalty discount in store?

The system of immediate discounts and loyalty of the Culture Indoor website is its own.

You will not be able to benefit from your loyalty discount in store.

How to receive Culture Indoor offers?

By subscribing to our newsletter and following us on social networks.

Go to the bottom of our web page to find these links:

For all questions concerning our stores

> Nos magasins <

En suivant ce lien, trouvez le magasin le plus proche de chez vous, les jours et horaires d’ouverture, les contacts téléphonique et/ou mail, ainsi que toutes informations utiles et particulières de votre magasin préféré.

How to contact us by email ?

Via the contact form available in the section at the bottom of our page Need help > Contact us.

Or access the form directly by click here.

How to contact us by phone?

01.64.21.20.00

We are available by phone
from Monday to Friday
from 10am to 12pm and from 2:30pm to 4pm
(free call from a landline)

How to contact a Culture Indoor technician?

A technical advisor is at your disposal by e-mail via the contact form by clicking here.

Choose the subject " Product information" or by phone at the opening hours of the switchboard from Monday to Friday from 10am to 12pm and from 2:30pm to 4pm.

01.64.21.20.00

(free call from a telephone)

The product does not meet my expectations, how do I return it?

You have a period of 14 working days from the delivery of the products to inform us of your intention to return them to us, then 14 days to return the product(s) at your exclusive expense.

The return of the products must be accompanied by the invoice

Any request to the company C.I.S must be formulated:

via the form of contact by choosing the object " Return product-SAV "
directly in your customer account, in the order concerned, select the product(s) and the reason
by telephone from Monday to Friday from 10am to 12pm and from 2.30pm to 4pm 01.64.21.20.00 (free call from a telephone)

Any product to be exchanged or refunded must be returned in its entirety (including accessories and instructions) and in its original packaging in perfect condition, to the following address C.I.S - 32 Rue de la Regalle - 77181 Courtry.

My item is not conform or defective, how do I return it?

via the contact form by choosing the subject " Return product-SAV "
directly in your customer account, in the order concerned, select the product(s) and the reason
by phone from Monday to Friday from 10am to 12pm and from 2.30pm to 4pm 01.64.21.20.00 (free call from a phone)

The return of the products must be accompanied by the invoice

How long does it take to process a product return and how will I be reimbursed?

The exchange (subject to availability) or refund will be made within 14 working days from receipt of the returned items.

The refund will be made according to the initial method of payment, by credit card, by paypal or by bank transfer (please provide us with the bank details).