As soon as your order is validated, you will receive an order confirmation and you will be able to track your order from your customer area under the heading " Order tracking ".
A shipping email will be sent to you once the package(s) have left our warehouses.
If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10am to 12pm and from 2:30pm to 4pm at 01.64.21.20.00 (free call from a landline).
You cannot track your orders in the " My Account " section or access all the personalized services if you have not created an account.
You can track your order by going to the bottom of our site, in the section: Need help > Order tracking.
Or directly by clicking here.
Please provide your order reference and your email address.
If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10am to 12pm and from 2:30pm to 4pm at 01.64.21.20.00 (free call from a landline).
It is not possible to cancel or modify your order because as soon as the payment is validated, your order is sent to our warehouse in preparation to be shipped as soon as possible
However, if you still wish to cancel your order, contact us as soon as possible via the contact form available by clicking here.
Choose the subject " Order cancellation " so that we can stop the order if it has not yet been shipped.
If the order has already been shipped, you have the possibility to refuse the package so that it is returned to us automatically
If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10am to 12pm and from 2:30pm to 4pm at 01.64.21.20.00 (free call from a landline).
You have just placed an order and you have not received the email confirming your order, or you do not see your order yet:
Contact us as soon as possible via the contact form by clicking here.
Choose the subject " Technical problem " and tell us the day and approximate time of your order and its amount. Also join the proof of payment.
If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10am to 12pm and from 2:30pm to 4pm at 01.64.21.20.00 (free call from a landline).
For reasons of data security, ordering by phone is not available.
If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10am to 12pm and from 2:30pm to 4pm at 01.64.21.20.00 (free call from a landline).
Un conseiller technique est à votre disposition par mail via le formulaire de contact en cliquant ici.
Choisissez l’objet « Informations produit(s) » ou par téléphone au heures d’ouverture du standard du lundi au vendredi de 10h à 12h et de 14h30 à 16h00
Votre facture est disponible
- sur le mail de confirmation de commande
- sur votre compte Client dans la rubriques Mes commandes
Si malgré ces informations, vous rencontrez encore des difficultés, nous vous invitons à nous contacter via le formulaire de contact ou par téléphone du Lundi au Vendredi de 10h à 12h et de 14h30 à 16h00 au 01.64.21.20.00 (appel gratuit depuis un poste fixe).