Frequently Asked Questions

Want help? Discover in this FAQ the answers to the most frequently asked questions.

For any other questions, we invite you to contact our customer service.

The product does not meet my expectations, how do I return it?

You have a period of 14 working days from the delivery of the products to inform us of your intention to return them to us, then 14 days to return the product(s) at your exclusive expense.

The return of the products must be accompanied by the invoice

Any request to the company C.I.S must be formulated:

  • via the form of contact by choosing the object " Return product-SAV "
  • directly in your customer account, in the order concerned, select the product(s) and the reason
  • by telephone from Monday to Friday from 10am to 12pm and from 2.30pm to 4pm 01.64.21.20.00 (free call from a telephone)

Any product to be exchanged or refunded must be returned in its entirety (including accessories and instructions) and in its original packaging in perfect condition, to the following address C.I.S - 32 Rue de la Regalle - 77181 Courtry.

My item is not conform or defective, how do I return it?

Contact us to obtain a pre-stamped return label:

  • via the contact form by choosing the subject " Return product-SAV "
  • directly in your customer account, in the order concerned, select the product(s) and the reason
  • by phone from Monday to Friday from 10am to 12pm and from 2.30pm to 4pm 01.64.21.20.00 (free call from a phone)

Any product to be exchanged or refunded must be returned in its entirety (including accessories and instructions) and in its original packaging in perfect condition, to the following address C.I.S - 32 Rue de la Regalle -77181 Courtry.

The return of the products must be accompanied by the invoice

If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10:00 to 12:00 and from 14:30 to 16:00 at 01.64.21.20.00 (free call from a landline).

How long does it take to process a product return and how will I be reimbursed?

The exchange (subject to availability) or refund will be made within 14 working days from receipt of the returned items.

The refund will be made according to the initial method of payment, by credit card, by paypal or by bank transfer (please provide us with the bank details).

If despite this information, you still encounter difficulties, we invite you to contact us via the contact form or by phone from Monday to Friday from 10am to 12pm and from 2:30pm to 4pm at 01.64.21.20.00 (free call from a landline).